Returns policy

RETURNS POLICY 

Products can be returned within 14 days of delivery where the product MUST be in new condition, unworn, unwashed and with tags. If upon receiving the item, we see that the product is ruined or worn, you will not be refunded. This includes make up marks or perfume smells. Make sure to include a note of your contact details and order number in the return package. 

In order for us to accept your return, it is required that you contact us via our email thetraditionalattire@hotmail.com, Instagram @thetraditionalattire or WhatsApp 07429 417172 and provide us with a reason for return. Once you have contacted us, our team will use the appropriate method to guide you through our returns or exchange method suited to the situation. Items must be returned within 14 days after discussing the return. 

Once we have received your returned goods, our team will issue a refund for the eligible items via the method in which payment was made through. Refunds may take up to 7 working days to complete. 

We DO NOT cover any return postal costs in any circumstances. The refund which will be sent to the customer once we have received the items and checked them will only be for the ITEM PRICE (excluding delivery costs.) This includes if the item is damaged. 

If there were any free postage offers that were used when purchasing the products, our team will minus the cost of shipping fee from the refund amount. Postage cost for express shipping orders is £7-8 and standard shipping between £3-7 depending on the weight of the parcel which will be deducted from refund. Refund amount will never be more that the amount originally paid. 

Pre orders cannot be cancelled, returned or exchanged as they are specifically ordered for the customer

Any rips or damages that occur after trying the product on will not be deemed as faulty and returns will not be accepted e.g under armpit, undone stitches, middle of trousers

If an item is faulty, it needs to be reported within 24 hours of receiving. If an item is faulty, it also need to be reported before trying the item on. 

Our team check all items before dispatching to ensure that they are in perfect condition however: 

If up to 10% of beads, stones, tassels are missing or scraped on an outfit, it will be acceptable and not deemed faulty.  If we have it in stock we will try to provide any missing embellishments.

As gems are glued on, glue marks may be visible. Some stones may fall off during transit 

Colours of tassels and beads/pearls can vary to the advertised image. Borders or lace can also vary.

Any light colour outfits may have slight marks due to the light colour being very difficult to work on.

It is not possible to cancel an order once order has been placed.

We have made every effort to try an capture the true colour of the outfits but due to the camera quality and lighting the colour may vary. 

NO RETURNS FOR INTERNATIONAL ORDERS (U.K. ONLY)

Exchanges: 

If you'd like to exchange any items, the quickest method is to message us via Instagram or WhatsApp to return the package (please include order number) and further instructions will be sent.  Once we have received the returned item(s), refund will be issued. 

Strictly no returns OR exchanges on ALL jewellery items due to hygiene reasons 

If an item has not been claimed for and returned to us then postage will have to be paid again.  Any parcels lost in post customers have to make a claim

We are NOT responsible for any return custom charges that are made, any custom charges will need to be paid by the customer

Returns:

The Traditional Attire Online, 113 Frodingham Rd, Scunthorpe, DN15 7JT 

Any further enquires, feel free to contact us on 

EMAIL: @thetraditionalattire@hotmail.com

WHATSAPP: 07429 417172

INSTAGRAM: @thetraditionalattire